# Help for your practice

Tell us what you need to accomplish and where you need help. Include the service and a reference number where available; leave client information and confidential documents out of an initial email.

## Product and onboarding help
Email **support@rutledge.ai** for product questions, access problems and onboarding help. Describe the steps you took and what happened. We can arrange an appropriate channel if investigation needs sensitive information.

## Try the platform
[Try the platform](/try) or [talk with us](/contact) about your practice. Financial, tax, insurance and legal professionals can contact us directly without advisor-directory verification.

## Security concerns
Send security questions or vulnerability reports to **security@rutledge.ai**. Include a concise description and safe reproduction steps. Do not include passwords, payment details or client documents.

## Service expectations
Your agreement states support coverage, escalation contacts and response commitments. A product evaluation does not by itself establish a service-level agreement.